About Working at envelio
Too easy is boring! Together, we are on a mission to drive forward the energy transition. We love what we do, and we are unafraid to dive in. We believe in taking ownership of our work and in continuously growing and evolving. In short: own it, love it, grow with it.
We are a humble team of coffee and maté lovers with over 20 nationalities. With our geek humor, our love for emojis and random facts is only natural. Over 130 envelians are already on board. Dive in and thrive!
Your Role
Here, Customer Success describes a key element of our corporate philosophy. With our software product, we aim to create and maximize customer value. Our product - the Intelligent Grid Platform (IGP) - is a software for the digitization and automation of technical processes for distribution system operators. The department's task is to design and optimize processes that support our customers in using the software as intelligently as possible.
As Support Manager in our Customer Excellence Team, you will assist our customers with problems and help them understand our software, collect feedback and thus contribute to the long-term satisfaction of our customers.
Your Profile
Perfection is a myth! We’re more interested in the human behind the screen, so think of these criteria as helpful directions — we're excited to see how your unique skills might fit in.
- You have successfully completed your (Bachelor's) degree or apprenticeship
- You have gained initial experience in customer support or complaint management in a B2B (ideally SaaS) environment
- You are a strong communicator with very good written and spoken German and English skills (C1 level) (other languages are a plus)
- Digitalization is close to your heart and you are keen to communicate with network operators and familiarize yourself with the use and functionality of IGP
- You work independently and take a proactive and solution-oriented approach to problems
- Your way of working is structured and absolutely reliable
- You have good analytical skills and technical understanding
- You are experienced in working with CRM and ticket systems
- Dealing with common Office products is no problem for you
About us
Intelligent grids for a sustainable future worldwide — this is our vision! Therefore, we are building the digital hub for the future of power grid management: The Intelligent Grid Platform (IGP). The IGP is the core of our software as a service solution. It’s our ambition to make the IGP and envelio 1 % better everyday. Grow with us!
As a remote-first company, we let you decide how much you want to work remotely – from 0% to 100%. Whether you live in Cologne or Aachen, Bonn or Berlin, Munich or Castrop-Rauxel; all you need is internet! You can also work from abroad for up to three months per year. Since 2017, we have built a diverse international team, with English as our company language.
